Many of you recommended that we set up accounts with key retailers like babysrus.com and diapers.com.
We thought we’d provide a quick overview of our experiences:
Babies R Us:
I’ve only been a dad for 25 days, but I’ve grown to have low expectations of shopping at Babies R Us.
How about some love for the Mom's still recovering?
We ordered a glider from them on May 1st with the promise by the sales agent that the glider would be here in the same month that the babies arrive. Babies arrive in June. No glider.
We’ve made three phone calls to the Babies R Us store that we ordered from for an update and here was the result:
Them: “Thanks for calling Babies R Us Everett, how can I help you?”
Us: “Hi, I’m checking on a furniture order.”
Them: “Hold please.”
Us: <HOLD MUSIC>
SET #1: “Girl from Ipanema”
SET #2: “If You Like Pina Coladas” Song
SET #3: “Black or White” by Michael Jackson
Them <after 14 minute hold>: “Furniture Department”
Us: “Any chance we could get an update on our glider? Our order number was OU812″
Them: “We’ll call you back with an update in the next 24 hours.”
Us: Still waiting for a call, faithfully.
It’s one thing to be patient but we’ve been through this four times now. Let us know if you’ve had a similar situation.
A friend recently said that Babies R Us Customer Service “rivals that of a busy Dairy Queen. (And for those of you who haven’t been to a Dairy Queen recently, they are not known for their Customer Service.)”
How can a national chain be so poorly managed? It’s as if they purposefully recruit individuals not interested in infant/child care.
They have one thing going for them: STORK PARKING.* Other than that, not much positive to say about them. Further posts to come.
Our Next Discussion: Diapers.com and how it reconciled a tough problem.
XXOOXXOO.
K&G&M&C
*We love STORK PARKING, but how about C-SECTION PARKING as well? Bounce it off of your Marketing Loyalty & Retention Team.
July 14, 2009 at 12:40 am
Finely,my son taught me how to comment!!! a memory flashed thru my mind of leaning out a window hanging wet diapers on a line. We were in college and diaper service wasn’t in the budget. I have received so much joy from your blog. Marin and Camden are so beautiful. It is such a big life change and the greatest gift from God. I am visiting my Son and two grandboys in TN. I hope someday I will be able to see your family. Love Susie
July 14, 2009 at 8:21 pm
Babies R Us…the WORST.
Diapers.com…the BEST!
July 14, 2009 at 8:28 pm
How frustrating you don’t have your glider yet!!! ditch the babiesRus glider and go to the Young America shop in Newton and get a “Best Chair” glider…not only do we love our chair, their customer svc is great! maybe they even have something in stock you can purchase: http://www.yakidsfurniture.com
I LOVE diapers.com…of course to get the free shipping you always end up buying something besides diapers, but as you probably know by now…there is always SOMETHING else you could use.
and do you have a “miracle blanket” yet? I mean, two?
xo
July 14, 2009 at 8:28 pm
I knew where this was going as soon as you said the store was in Everett. You are dealing with morons.Go national with this one!!
1-800-869-7787.
July 19, 2009 at 11:24 am
you may wanna dust off that guitar K got you and deliver a song on YouTube for Babies R Us to wake up…